Customer satisfaction doesn't end with a sale—it begins there. VeenaPro's Sales & Service Management System combines powerful sales automation with comprehensive after-sales service capabilities to deliver exceptional customer experiences throughout the entire lifecycle.
Streamline your sales process from lead to order, manage warranties and service contracts, handle service requests efficiently, and empower field technicians with mobile tools. Increase sales productivity by 40%, improve first-time fix rate to 85%, and boost customer satisfaction scores by 35%.
VeenaPro Sales & Service Modules
Why Integrated Sales & Service Management is Essential
Disconnected sales and service systems create customer frustration and operational inefficiencies. Sales teams don't know service history, service teams can't access product information, and customers get conflicting responses. Integration is crucial for delivering consistent, exceptional experiences.
VeenaPro unifies sales and service in one platform. When a sales order is created, warranty records are generated automatically. Service technicians access complete product and purchase history. Customers see their orders, invoices, and service tickets in one self-service portal.
- Companies lose 20-40% of potential revenue due to poor sales process management and missed follow-ups
- 68% of customers leave because they feel company doesn't care about them—often due to poor service
- Field service companies waste 30% of technician time on travel, searching for information, and rework
- Manual warranty tracking leads to 25% of valid claims being missed, increasing replacement costs
Advantages of VeenaPro Sales & Service Management
Accelerate Sales
Increase sales productivity by 40% with automated workflows, instant quotations, and streamlined order processing
Customer Satisfaction
Boost customer satisfaction by 35% with faster service response, accurate information, and proactive communication
First-Time Fix Rate
Achieve 85%+ first-time fix rate by equipping technicians with complete product history and right parts
Revenue Growth
Increase service revenue by 30% through better warranty tracking, AMC renewals, and upselling opportunities
Mobile Field Service
Empower technicians with mobile apps for job assignment, navigation, diagnosis, and on-site invoicing
Self-Service Portal
Reduce support calls by 50% with customer portal for order tracking, ticket creation, and knowledge base
Process Automation
Automate repetitive tasks—warranty registration, service reminders, AMC renewals, and escalations
Actionable Insights
Data-driven insights on sales performance, service quality, technician productivity, and customer trends
Comprehensive Sales Management
- Quotation Management: Generate professional quotations instantly with product catalog, pricing rules, and discount approvals
- Order Processing: Convert quotations to orders with one click, check inventory availability, and schedule delivery
- Pricing & Discounts: Configure pricing tiers, customer-specific pricing, volume discounts, and promotional offers
- Order Tracking: Real-time order status from confirmation through production, packaging, and delivery
- Credit Management: Monitor customer credit limits, payment terms, and outstanding balances automatically
- Returns & Replacements: Handle returns, replacements, and refunds with proper authorization and tracking
- Sales Analytics: Track sales performance by product, region, salesperson, and customer segment
- Commission Management: Calculate sales commissions automatically based on configurable rules
Complete After-Sales Service Management
Exceptional after-sales service drives customer loyalty and repeat business. VeenaPro's service management capabilities ensure every customer issue is resolved quickly and professionally, turning service interactions into opportunities to strengthen relationships.
- Service Ticketing: Multi-channel ticket creation—phone, email, web, mobile app, or customer portal
- Warranty Management: Automatic warranty registration, validation, and claim processing with complete history
- Field Service Dispatch: Intelligent technician assignment based on location, skills, availability, and workload
- Service Scheduling: Optimize technician schedules to maximize efficiency and minimize travel time
- Parts Management: Track service parts inventory, automate reordering, and ensure technician van stock
- Service Contracts: Manage AMC contracts, preventive maintenance schedules, and renewal notifications
- SLA Management: Define and monitor service level agreements with automatic escalations for breaches
- Customer Communication: Automated SMS/email updates at every stage—assignment, on-the-way, completed
Mobile Field Service Management
Equip your field technicians with powerful mobile tools that improve productivity, reduce errors, and enhance customer satisfaction. Real-time connectivity ensures office and field teams stay perfectly synchronized.
- Mobile Work Orders: Technicians receive job assignments instantly on mobile with customer details and history
- GPS Navigation: Turn-by-turn navigation to customer location with estimated time of arrival
- Product Information: Access manuals, troubleshooting guides, and service bulletins on mobile
- Parts Availability: Check parts availability at warehouse or nearby technician vans in real-time
- Digital Signatures: Capture customer signatures digitally for job completion and parts usage
- Photo Documentation: Capture before/after photos and attach to service records automatically
- On-Site Invoicing: Generate and collect payment on-site with mobile payment integration
- Offline Mode: Continue working in areas with poor connectivity—data syncs when connection restored
Self-Service Customer Portal
Modern customers expect self-service capabilities. VeenaPro's customer portal empowers customers to help themselves 24/7, reducing support workload while improving satisfaction and engagement.
- Order Tracking: Customers track their orders in real-time from confirmation to delivery
- Service Requests: Create service tickets online with product selection and issue description
- Knowledge Base: Self-help articles, FAQs, troubleshooting guides, and video tutorials
- Warranty Information: View warranty status, coverage details, and claim history
- Invoice & Payments: Download invoices, view payment history, and make online payments
- Product Registration: Register products online for warranty activation and service notifications
Why Choose VeenaPro Sales & Service Management?
VeenaPro Sales & Service Management is designed for businesses that want to excel at both selling and servicing. Whether you manufacture products, distribute goods, or provide services, our system adapts to your unique business model and processes.
Integration with inventory, production, and finance modules ensures seamless operations. When an order is placed, inventory is reserved. When products are shipped, invoices are generated automatically. When service is completed, parts used are deducted from inventory—all without manual intervention.
Our mobile field service app works on both Android and iOS, supporting offline operation in areas with poor connectivity. Technicians have all the information they need to resolve issues on the first visit, improving customer satisfaction and reducing repeat visits.
Join successful businesses across India who have transformed their sales and service operations with VeenaPro. Increase revenue, reduce costs, and deliver exceptional customer experiences. Schedule a demo today.